Launching PSM with confidence

1) Stabilize core operations

Desk + calendar + housekeeping must be predictable before adding complexity.

2) Define roles and shifts

Set least-privilege permissions and ensure shift context is visible in the UI.

3) Exceptions panel wins

Managers should see exceptions first: overdue departures, unpaid balances, rooms needing cleaning.

4) Train with real scenarios

Use real data and staff workflows — not generic demos — for training.